Frequently asked questions

When will my order arrive?

The order delivery time takes a maximum of three days within the Sultanate of Oman only.

Is there delivery outside the country?

Currently, the contracted shipping companies deliver within the country and to a group of cities specified on the delivery page. All the cities that the shipping company’s representative reaches are displayed.

You can request delivery outside the country from the store team via WhatsApp to provide product weight information and pricing for international shipping agents who are not currently registered in the store.

If there is a manufacturing defect in the product?

You must go back and read the return policy to know the terms of return and exchange. In the event of a manufacturing defect and an agreement has been made to return it, the shipping value will be calculated for the company and the return shipping will be borne by the customer. As for the value of the product, the customer will not be charged according to the return policy.

I want to order large quantities. Is there a discount?

The store provides a delivery service for large quantities in case of ordering, and there is a discount of up to 10-20% on some products. You can contact us directly through the Contact Us page and inquire about quantities and discounts.